HERE TO HELP

Returns & care

Choose thoughtfully. Ask us when something is unclear.

Cancel or change an order

Email us as soon as possible with your order reference and the change you need. We can cancel or correct an order while it can still be stopped before production. A full cancellation at that stage refunds the product price, shipping and taxes paid. After production starts, a voluntary cancellation, size change or address change may no longer be possible. There is no guaranteed cancellation window. These limits do not restrict cancellation rights provided by law.

Wrong, damaged or misprinted items

Please check your delivery and report a problem promptly, preferably within 30 calendar days of delivery. Include your order reference, a description and clear photos of the item and affected area; packaging or the size label may help. For a confirmed defect, transit damage, incorrect item or printing error, we will arrange a replacement at no extra charge or a refund for the affected item, applicable tax and original delivery charge. If the issue becomes apparent later, contact us: the 30-day reporting request does not shorten your legal rights.

Change of mind & size selection

We do not offer discretionary returns or exchanges for a correctly supplied item because you changed your mind or selected the wrong size, colour or capacity. Please compare the tee’s flat-garment measurements with a garment you own, and check the mug capacity and tote dimensions before paying. This does not apply when the item is faulty, materially different from its description or otherwise covered by a legal remedy.

Return instructions & refunds

Contact us before posting anything; the printer’s parcel address is not an authorised return address. Photos are normally enough to assess a print or damage claim. If we require a return for our error or a faulty item, we will provide instructions and cover reasonable return shipping. We do not charge a restocking fee for these claims. Agreed refunds go to the original payment method; we submit them within 5 business days, or sooner where law requires. Your bank may take additional time to show the credit.

Address errors & failed delivery

Check the full delivery address, including apartment or unit details, before paying. If an address you supplied is incorrect or incomplete, contact us immediately. A new print or reshipment caused by that error may carry an additional charge, which we will explain and ask you to accept first. A carrier problem or an error by us is investigated separately; a delivery scan alone does not settle a missing-parcel complaint.

Care & normal variation

Follow the care instructions on the product page. Wash the tee cold, without bleach, and tumble dry low; avoid ironing its print. Wash the tote separately on a cold gentle cycle and tumble dry low; do not iron its print. Both white ceramic mug sizes are dishwasher- and microwave-safe. Slight screen-to-print colour and placement differences can occur; this does not excuse damage, a manufacturing fault or a material mismatch with the product description.

Your consumer rights

Your rights under applicable consumer law, including legal warranties and remedies for non-delivery, defects or missing contract information, continue to apply. Being made to order does not remove them. Our printer’s claim rules do not replace our responsibilities to you. Email us to raise a concern or give notice of cancellation, and keep a copy for your records.

INVENT AI LTD. operating as OCORP INNOVATIONS

For questions, email innovations@ocorp.ca.

Business correspondence: 611 Brown Dr, Ladysmith, BC V9G 1P3, Canada